Chris Lazarus is the Assistant Director of Operations, Online and Bilingual Services at Response Crisis Center. Recently, she partnered with Michelle Kuchuk, M.S Best Practices in Clinical Technologies at the National Suicide Prevention Lifeline, and shared with us a few tips for maintaining a trusting tone with an individual in need of guidance and support on a digital chatline. As Chris and Michelle point out, there are many parts of human interaction that get 'lost-in-digital-translation', whether it be posture, facial expressions, or other nonverbal cues, operating the digital chatline is a delicate process that demands a gentle approach to expression and an even more dynamic approach to listening and understanding.