Who is Response Crisis Center?

Response Crisis Center was founded in 1970s following a college student's near suicide attempt. Our mission is to provide callers in crisis or in need of support with unconditional acceptance, compassion, and respect in order to lower anxiety and facilitate the coping skills they already have.

We work 24/7 to help callers capitalize on their strengths in the prevention of self-destructive behaviors or suicide. We are here to provide referrals and information about community programs and resources. And lastly, we strive to heighten public awareness of suicide prevention through community education, outreach and training. In the last year, our team has taken over 70,000 calls, chats and texts.

What Does A Crisis Counselor Do?

Crisis counselors serve a critical role in supporting their community. They do this by providing support through calls, chats and texts. Those in this position are responsible for receiving, responding to, and deescalating crisis. This is made possible by adhering to the following values: safety, resiliency, engagement, crisis assessment and intervention, hope, efficiency, quality, accuracy, self-determination and compassion.

• Respond to incoming contacts across all contracts within scope of employee work; completes outbound calls, emails, text or chat to effectively coordinate care and resolve crisis situations; operate with accuracy, compassion, and efficiency.
• Demonstrate effective engagement skills; inspire hope and promote resiliency.
• Effectively use risk assessment tools to guide crisis intervention based on acuity and risk.
• Provide community resources based on the caller's needs.
• Participate in required training, supervision, and meetings;
• Demonstrate a growing knowledge and skill throughout employment with response in community resources, effective communication, active listening, contact center industry standards, and recovery and resiliency practices.
• Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies, procedures, and industry or organizational standards of practice.
• Communicate effectively and frequently throughout all shifts with shift supervisors, crisis counseling team and staff; promptly alerts supervisor of concerns
• Collects and appropriately documents all necessary data within contractual guidelines
• Seek guidance and support when training opportunity becomes evident
• Adhere to call center policy and procedures.

Who Are We Looking For?

Diversity and Cultural Proficiency

• Is open to being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional and leadership growth.
• Demonstrates knowledge and focus on practicing cultural humility, participates in ongoing diversity education programs, and provides quality support to callers from all backgrounds

Professionalism and Work Conduct

• Consistently meets people with compassion, believes that every interaction deserves best efforts, and takes ownership of personal role in success.
• Acts in a professional manner at all times and maintains appropriate boundaries with callers and staff.
• Reports to work, meetings, training, and job related activities prepared and as scheduled.

Knowledge, Skills and Abilities

• Critical thinking and effective decision making for managing high-acuity crisis requests and decision-making skills that facilitate safety and crisis resolution
• Demonstrates clear, concise, logical verbal and written communication
• Plans effectively and Adjusts effectively to new processes
• Builds and maintains collaborative relationships within team
• Display competency in technology required for position including Microsoft Teams, Call Log software, etc.
• Demonstrates concurrent management of multiple tasks and deadlines.

Why Become a Crisis Counselor?

• Flexible Hours*
• Remote Work Options*
• Full/Part Time Available*
• Competitive Wages*
• Opportunities for Ongoing Training/Growth*
• Paid Company Holidays*
• Rewarding Career*
• Work with a Staff of Passionate and Experienced Professionals*